Refund and Cancellation

REFUND, RETURN AND CANCELLATION POLICY

We thank you and appreciate your availing of Productsfrom us. Please read the policy, conditions and process carefully. They will give you important information and guidelines about your rights and obligations as our Users concerning any Product you avail from us. The Policy concerning refund and cancellation requests shall follow the forthcoming terms and conditions.

Return and Refund Terms and Conditions:
- Acceptance of Returns:
  - Opened Box Receive: We accept returns for items that have been opened and used, provided they meet our return criteria.
  - Sill Broken: If you receive a product with a broken sill, you are eligible to request a return.
  - Expiry Product: Products that have exceeded their expiration date are eligible for return.
  - Damaged Product: If you receive a damaged product, you can request a return.
- Refund Process:
  - Full Refund or Store Credit: We offer two options for refunds:
    - Full refund: If the returned product meets our criteria and the customer prefers a monetary refund, we will issue a full refund.
    - Store credit: Alternatively, you can opt to receive store credit for the same amount as the refund.
  - Cancellations:
    - Cancellation Fee: If you wish to cancel your order after it has been placed but before it is shipped, a cancellation fee may apply. The fee amount will depend on our cancellation policy.
  - Exchanges:
    - Allowed: Exchanges are generally allowed for most products. Customers can request an exchange for the same product or a similar one.
    - Products That Can't Be Exchanged or Returned: However, there are certain products that are not eligible for returns or exchanges. Please refer to the seller's Policy for a detailed list of such products.
  - Refund Process Duration:
    - Refund Method: The refund will be processed using the same payment method that was used for the original purchase.
    - Refund Duration: Please allow up to 15 business/working days for the refunded amount to be credited to your account. The actual duration may vary depending on your bank or payment provider.

M/S. Firsthammer Inratech Pvt. Ltd.

C/O Rahul Kumar, Hans Marg ,Kanke Road, Ranchi 834008

The following table contains a list of products that are not eligible for returns as per the seller's Policy:

Category	Products that can't be returned
Cement	All Brand cement
Bricks	All size Bricks including AAC Block Fly Ash Brick ,Red Clay Brick, Cutting wire brick, Stone Brick, Designer Brick and all Brick category/ /type
Sand	All kind of sand including filtered and non filtered sand
TMT(Metal & Bars)	All size and Brand and non brand TMT (Metal and Bars)
Aggregate	All size and kind of aggregate including brand and non brand
RMC	Ready Mix Concrete all brand
Glass	All kind of glass product (Branded and Non –Banded )
Water Tank	All size water tank
Tiles	All Brand and size
Marbles	All Brand /Unbranded and Size
From Shop Bulk Option	If customer buys any product form the Shop Bulk option, no one product is exchangeable or return.
Offer	Once the goods were sold on offer period not be returned